Education and Training
Enquiries spike, course services are scattered, learners get a patchy experience
01The landscape
Training providers need three things online: enrolment, course delivery and learner service. Enquiries cluster around term starts, while timetables, payment, reminders and feedback live in separate tools.
Vocational, corporate and hobby training differ widely, so systems should follow each provider's actual course model.
02Common pain points
Peak enquiry overload
Repeated questions on courses, times and fees swamp advisers; night enquiries go unanswered.
Clunky enrolment
Research online, pay offline, schedule by hand, with repeated data entry.
Materials not reused
Handouts, question banks and videos sit with individual teachers.
Stale website
Out-of-date faculty and schedules undermine trust.
03Our approach
- 01Enrolment website
Courses, faculty and intakes maintained from an admin panel, with clear audience and schedule info.
- 02Mini-program services
Online enrolment and payment, timetables, reminders and rescheduling.
- 03AI admissions assistant
Answers common questions and captures intent, escalating fees and special cases.
- 04Teaching knowledge base
Handouts, question banks and guidelines searchable for new teachers.
04Typical scenarios
Typical situations — not specific client cases.
Certification training
For example, exam-prep providers opening classes around exam dates and pushing policy updates.
Corporate learning
For example, a company assigning courses and tracking completion.
Multi-campus activities
For example, arts or sports schools with booking and credit balances by campus.
05Compliance notes
Academic tutoring for school-age children is tightly restricted, so licensing and local rules must be confirmed first, and prepaid fees may be subject to escrow rules. Marketing must not promise pass rates, grade gains or jobs, or use learner results without consent. Collecting minors' data requires guardian consent, and live or video content may require additional licences.
06FAQ
Can enrolment and payment happen in the mini-program?
Yes, with a WeChat Pay merchant account; local escrow rules may shape the payment flow.
Should the AI assistant quote fees?
We recommend leaving fees, discounts and refunds to human advisers.
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