Local Services
Customers search nearby and book on WeChat, while operations run on phone and paper
01The landscape
Home services, repairs, beauty, fitness, food and pet care draw customers locally, via maps, reviews and referrals, with booking done almost entirely in WeChat.
These businesses have many staff and short service cycles, so pain points centre on scheduling, dispatch, stored-value membership and reputation, needing lightweight tools.
02Common pain points
Scheduling chaos
Bookings from phone, WeChat and review platforms collide on staff calendars.
Untracked dispatch
No record of when technicians leave, arrive or finish.
Weak stored-value records
Paper cards and spreadsheets cause balance disputes.
Little online presence
Store and service details are hard to find in search or AI answers.
03Our approach
- 01Booking mini-program
Booking by store, service and staff, with conflict checks and reminders.
- 02Dispatch and service records
A dispatch console and technician app logging departure, arrival, completion and photos.
- 03Membership and community marketing
Stored value, visit packs, group deals and neighbourhood leaders via official payment channels.
- 04Store info and AI support
Clear store and service pages plus an agent for routine questions.
04Typical scenarios
Typical situations — not specific client cases.
On-site repairs and cleaning
For example, orders placed in a mini-program and dispatched by area and skill, with photo proof.
Beauty and fitness chains
For example, cross-store booking, shared stored value and visual staff rotas.
Neighbourhood pet services
For example, grooming bookings, boarding check-in and local group deals.
05Compliance notes
Stored-value and prepaid cards are subject to single-purpose prepaid card rules and local prepaid-consumption regulation, and some cities require fund custody. Advertised prices and offers must be accurate. Customer addresses and phone numbers collected for on-site work should be disclosed and access-restricted.
06FAQ
We are on review platforms. Why our own mini-program?
Platforms bring new customers; your own mini-program serves repeat visits, stored value and booking.
Do technicians need a native app?
Usually a mini-program or WeCom is enough; native apps only for background location or offline needs.
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